What it does
One place to ask
Staff raise questions and requests with one team, so nobody has to work out who to contact or wait to be passed on.
Problems understood quickly
Our team knows your Microsoft 365 set-up and devices, so you spend less time explaining and are not passed around.
Plain-English reporting
You see what was asked, what was done and what is still open, written so you do not need a technical background to follow it.
How it works
Helpdesk is part of our managed service. Your team gets help, and you get a clear record of it, with no extra steps for either of you.
Staff raise a request
Anyone can ask for help with email, files, a device or an app. The route for raising requests is agreed with you during set-up.
We look at it and act
Our team reviews each request, sorts it by how urgent it is and starts work. Simple questions are answered in the same conversation.
We fix it or manage the handover
Most issues are resolved by our team. If something needs a supplier or a specialist, we manage that for you and keep you updated.
You get a clear record
Each request is logged with what was done. You receive plain-English reports you can review, or share with partners or auditors when asked.
Why it matters for legal, financial services and insurance firms
Law firms
When IT stops work, fee earners lose time on client matters. One helpdesk keeps problems moving so people can focus on their clients. IT for law firms
Financial services
Access and system issues need a clear, logged response. Every request on record supports the controls you must show to regulators and clients. IT for financial services
Insurance
Claims teams depend on their systems being available. A managed helpdesk means problems are handled by people who already know your environment. IT for insurance
Other productivity services
Microsoft 365 setup and management
Licensing reviews, set-up and day-to-day management, with one point of contact for your team.
Moving to Microsoft 365
A planned, one-off project to move email and files from your current systems.
Documents and secure client sharing
SharePoint and Teams organised by client or matter, with permissions and expiring links.
Laptops and devices
Laptops that arrive ready to use, planned replacement and Windows kept up to date.
Connecting your business systems
How the applications your firm relies on connect with the rest of your working environment.
Strategy and vCIO
Senior IT advice without a full-time hire: a roadmap, budgets and plain-English reviews.
Cloud and infrastructure
Azure and cloud services, the servers you still need, office networks and secure remote access.
All productivity services
The full range of productivity services, and how they fit together.
Frequently asked questions
What is covered by helpdesk support?
Questions and problems with Microsoft 365, Outlook, Teams, SharePoint, OneDrive, Windows and your devices. We agree the full scope during set-up.
Who will my team be dealing with?
Our team. Staff do not need to know who picks up each request, and you have a named contact for account matters.
Can you explain reports without the jargon?
Yes. Reports list what was asked, what we did and what is still open, in plain English.